Category Archives: Knowledge Base

14 Mar

NCS E-mail – Setup Auto Responder

First you need to login to your webmail account.  To do this go to your address.  If you are unaware what to use for the domain name then use this link: (

Next type your username and password in.  Your username is the first half of your email address and does not include the @ sign.

Login Page

Then click the picture of a face in top right corner and select “Options” from menu that pops open.

Options Menu

Click the “Mail”.

Mail Tab

Then click “Autoresponder”.

Autoresponder Tab

Fill out settings to your preference then click Ok” to save.

Autoresponder Options

25 Jan

NCS Email – How to change your password

First you need to login to your webmail account.  To do this go to your address.  If you are unaware what to use for the domain name then use this link: (

Next type your username and password in.  Your username is the first half of your email address and does not include the @ sign.

Login Page

Then you will click on the icon that looks like a face.  Select options from the dropdown menu.

Menu Options

Finally you will click change password on the options window that opens.

Change Password

28 Jul

How to fix blank System Tray icons


Sometimes, you may hover over the system tray and notice missing icons, but there are still blank spaces in their place. This is caused by cached registry settings and can be fixed by following the steps below.

Steps (3 total)

1. Backup Registry

Go to Start > Run (or Windows-key + R), type in regedit and hit OK. Before doing anything else, backup the registry.

2. Navigate to the key:

HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\TrayNotify.

Delete the values IconStreams and PastIconsStream.

3. Restart Windows Explorer

Open up the Task Manager (Ctrl + Shift + Esc), go to the Processes tab, select explorer.exe and click End Process.

Open the Applications tab and click New Task at the bottom-right of the window.

In the message box that pops up type in explorer.exe and hit OK.


Explorer.exe will reload, and the missing icons should now be back in the system-tray where they belong. Then if the volume bar isn’t there, go to taskbar properties (where the volume was gray) and simply tick the box.

Article Source: Click Here

24 Jul

HOW TO: Clean Ads by Dns Unlocker or Ads by CloudScout

Download and run wipe. Under details make sure the highlighted button is ticked prior to cleaning. wipeThen run System ninja Scan for junk then delete. systemninjaNow lets move on to CCleaner….. Gahead and install CCleaner Now that you have the program installed go ahead and run the cleaner function. ccleaner1 Now that you have cleaned out some temp files, lets go ahead and disable all of the items starting up with your machine except your antivirus. To do this you will need to click on tools then start up select each item then disable. ccleaner2 Now that you have disabled those unneeded startup items lets go into the settings, we will have CCleaner run when your machine boots, so that you will never have to worry about cleaning temp files again. To do this:

  • Hit options.
  • Settings
  • Place a tick to run CCleaner when the computer starts.

ccleaner3 Now go to the advanced tab, and select close program after cleaning, now run the cleaner again this will close CCleaner. ccleaner4 Reboot your machine and then follow the  instructions below. Step 1: eScanAV. Disable your antivirus prior to this scan. Download the eScanAV Anti-Virus Toolkit (MWAV) Source Save the file to your desktop. Right click run as administrator. A new icon will appear on your desktop. Right click run as administrator on new icon. Click on the update tab. escanav3 Once you have updated the program, make sure the settings are the same as the picture below. escanav Once you have made sure the settings match the picture, hit the Scan & Clean button.  Upon scan completion, click View Log to see what has been removed. escanav2 Note: Reboot after you remove infections. Step 2: Finish with Spyware Cleaners If you don’t already have them download and install SuperAntispyware & Malwarebytes.  You can have this done for you by using Once they are installed update them both and then run full scans.  When finished remove all items found.  Then restart the pc one more time. Article Source: Click Here

23 Jul

Determining the UEFI BIOS OEM Embedded System Locked Preinstallation Key

The OEM product key (SLP key) is hidden within the UEFI BIOS. In order to determine your product key, the RWEverything utility is recommended as it looks at the systems hardware to determine the Windows product key and not at the registry, meaning it does not give bogus results like other utilities:

Download Link:

To find out the OEM BIOS Embedded System locked Product Key, install RWEverything and then select ACPI Tables and the MSDM tab, copy down your product key.


Note no MSDM tab = No Windows 8.0/8.1 BIOS Embedded SLP key.

This key is classified as hardware (part of the motherboard) and so Microsoft will not be able to help you if this tab is missing.
Systems which shipped with Windows XP, Vista or 7 have no MSDM tab as these versions of Windows used a generic key for OEM SLP; you need to purchase a retail product key for these systems. Note if you have purchased a retail license for such systems there will be no MSDM tab.
If you have a systems which came with Windows 8.0/8.1 and no MSDM tab then you need to contact your OEM for a motherboard replacement or purchase a retail license. Its extremely rare for an OEM motherboard to lose its Windows 8.0/8.1 key but I have seen a few examples.
While this utility gives your product key. It should be noted that it does not give you the Edition of Windows 8.1 this product key is for however at least you can confirm you have an OEM product key. If you have tried the 5 “Editions” and they all reject your product key then it is likely you have a Bing Edition which Microsoft chose not to support with this tool.

Article Source: Click Here

13 Dec

Unable to change Windows Update Settings Windows 7 Home Premium


If you are  using Windows 7 Home Premium, and have been encountering difficulties in Windows Updates Settings.  The problem is it prompts this message at the top of the settings page “SOME SETTINGS ARE MANAGED BY YOUR SYSTEM ADMINISTRATOR”.  Everything on the internet says to open Group Policy Editor (gpedit.msc).  However there is no gpedit snap-in for the Home Edition of Windows 7.  What you need to do to get your settings back is open registry editor by holding the windows key+r, then type regedit in the box that opens and hit enter key.  Now navigate to the following registry entry:

HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Windows Update\

Delete the subkey AU now you should be good.  Check to see if you can edit settings.

05 Dec

No Remote Desktop Client Access Licenses Available

Here is a fix to the following error message with Remote Desktop Connection when you try to connect to a machine from Windows 7: “Remote session was disconnected because there are no Remote Desktop client access licenses available for this computer. Please contact the server administrator“


The solution is delete the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSLicensing

Try connecting in again. If it doesn’t work and you get the following error message: “The remote computer disconnected the session because of an error in the licensing protocol“;

Then all you need to do is Right-Click on the Remote Desktop Connection icon and select “Run as Administrator“.